Human Services Support Specialist (CCS & CSP)
Salary
$16.94 - $22.37 Hourly
Location
Waukesha, WI
Job Type
Full-time
Department
Health & Human Services Department
Job Number
HSSS CCS-CSP 4/25/22
DESCRIPTION
BENEFITS
QUESTIONS
Description
Waukesha County's Department of Health and Human Services is recruiting for talented Human Services Support Specialists to join its teams within the Clinical Services Division. These positions will provide an array of services to adults who are enrolled in Waukesha County’s certified DHS 36 Comprehensive Community Services (CCS) and DHS 63 Community Support Program (CSP). Selected candidates will work within a team that includes: clinical supervisor, case manager or service facilitator, mental health professionals, psychiatric prescribers, nurses, peer specialist, and ancillary support staff. Typical work assignments for this position involves medication monitoring, individual skill development and training, health monitoring, and socialization skill development to consumers. Selected candidates will have knowledge of mental health and substance use treatment services utilizing principles of psychosocial rehabilitation. These positions will work primarily 2nd shift hours and will require at least one weekend per month. Candidates must have reliable transportation and a valid driver’s license.
Example of Duties
Under supervision, performs para-professional work providing support and case management in a variety of human services programs to clients of all ages; performs other duties as required.
Answers intake calls, evaluates needs, conducts home visits, and refers for professional or para-professional follow-up.
Communicates with clients, staff, and providers on a variety of case-related issues to resolve problems and provide and gather information.
Provides training to clients in household management and budgeting skills; manages client bank and checking accounts.
Teaches proper parenting skills to parents including effective discipline measures and assists in setting up support systems for parents.
Establishes and maintains list of community resources available for clients and directs clients to appropriate resources.
Works with professional staff to determine case plan for clients, implements plan, and observes and records client behavior.
Maintains and/or schedules appointments and calendars for a variety of upcoming case activities, follows through with required action, and tracks and monitors case activities to ensure completion.
Coordinates legal and financial functions.
Gathers and assesses case information and determines eligibility of clients for various state and federal grant and aid programs.
Coordinates and supports unit activity and program information such as Teen Court, Adult Protective Services, etc.
Determines amount of restitution and community service owed by juveniles, to whom it is owed, and who is responsible for payment; monitors, tracks and provides reports on payments and service.
Establishes and maintains complex electronic and paper files and records of forms, case histories, correspondence, financial verifications, and reports.
Compiles and enters a variety of data into various departmental computer programs and databases, and creates and interprets database reports
Serves as liaison for court and county departments for notices of hearings, court petitions, court orders and other documents.
Provides service of legal petitions.
Assists in representing the department in court and administrative hearings related to denial, change, or cancellation of services for a client; may testify in court at child welfare, adult protection, and restitution hearings.
Establishes and maintains effective working relationships with clients, staff, community agencies, insurance companies, courts, volunteers, law enforcement agencies, schools, and the general public.
Provides transportation for clients.
Prepares newsletters, brochures, bulletins, reports, correspondence, and other written materials.
Performs other duties as required.
QUALIFICATIONS
Essential Knowledge and Abilities
Considerable knowledge of Federal, State, and Local statutes, regulations, and codes pertaining to agency programs.
Considerable knowledge of agency programs and procedures.
Considerable knowledge of Federal, State, and County compliance standards and regulations and eligibility factors of need determination for financial and other forms of assistance.
Working knowledge of the principles of human growth and behavior.
Working knowledge of socio-economic conditions and their affect on clients.
Working knowledge of mathematical and budgeting methods and techniques.
Working knowledge of computerized department program software, internet access, and database, spreadsheet, and word processing programs.
Working knowledge of standard office equipment, including telephones, fax machines, keyboards, copiers, printers, scanners, shredders, and department/division specific equipment.
Working knowledge of community and government programs and resources.
Ability to interpret agency programs to clients, families, and the general public.
Ability to establish and maintain effective public and working relationships with clients, staff, families, community agencies, insurance companies, courts, volunteers, law enforcement agencies, schools, and the general public.
Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.
Ability to accurately gather and record detailed observations, information, and facts.
Ability to understand and interpret federal, state, and local rules, regulations, statutes, codes, and programs relating to human services programs.
Ability to communicate effectively both orally and in writing.
Ability to organize and prioritize multiple work activities within required timelines.
Ability to prepare and maintain accurate and complete records and reports.
Ability to utilize word processing, database, and spreadsheet programs.
Ability to understand the individual and social security characteristics of agency clientele.
Minimum Qualifications
You must meet these minimum Training and Experience requirements:
High School Diploma or GED.
Two years of responsible work experience, preferably in human services, or two years of post high school education from a recognized college or university.
Agency
Waukesha County
Address
515 W. Moreland Blvd.
AC Room 160
Waukesha, Wisconsin, 53188
Phone
262-548-7044
Website
https://www.waukeshacounty.gov/jobs
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