Our Service Today Or It’s Free Guarantee:
We know that when your heating and cooling system isn’t working it’s an emergency! That’s why we guarantee that we will either make it to your home on the same day that you request service OR your service call fee* will be waived. NO funny catches or gimmicks – just service when YOU need it. Repairs are extra….as you already know ☺.
Call us day or night at (VA) 757-320-5642 / (NC) 252-394-8165
We Started with Customer Service…
In 1977, Russell and Audrey Smith took a leap of faith and started Russell’s Heating & Cooling. With a truck, years of skills and Audrey handling appointments, Russell began a service company that thrives today. When Russell and Audrey retired in 2000, their son, Buddy, took the reins after working side-by-side with his parents. As president, Buddy Smith has continued to build on his father’s core values and, his dedication to extraordinary service remains the bedrock of the company.
Our team of 90 highly trained professional customer service representatives, technicians and installers proudly serve the entire Hampton Roads area, including Virginia Beach, Chesapeake, Norfolk, Portsmouth, Newport News, Suffolk, Smithfield, Carrollton, Hampton, Yorktown, and Williamsburg. In North Carolina, we serve the communities of Moyock, South Mills, Elizabeth City, as well as much of the surrounding areas.
From the very first phone call to job completion, we work hard every day to provide the most responsible and reliable heating and cooling service in the area.
We Work Hard to Make it Easy For You:
Finding the right company to work on your home’s HVAC systems can be intimidating and stressful. Many of our regular customers were new to the area and were unsure of who to trust. We are proud to have earned that trust over the past four decades, and our team is pleased to be recognized by our customers as a top reader’s choice service company for several years now!
We have the knowledge and expertise to thoroughly evaluate your heating and cooling needs and to recommend options that make the most sense for your home.
We Give You the Respect you Deserve:
We treat our customers with respect! We promise to keep our appointments and finish the job properly. Our team has taken the time to train our employees in both technical areas and customer communication. In fact, we spend about $250,000 annually for ongoing training— from courteous driving skills to servicing high-tech HVAC systems to telephone etiquette— to make sure we provide the best service possible.
We look forward to solving your heating and cooling challenges! Please give us a call at (VA) 757-320-5642 / (NC) 252-394-8165 to get answers to your heating and cooling questions.
*Fine Print: Standard service call fee is $72.95. This fee will be waived if we are unable to make it to your home on the same day you request service. Repairs cost extra but you get to save 72 bucks if we can’t get there today! Applies to residential properties only.
https://www.russellshvac.com
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